Terms of service

Effective Date: 29 September 2026

Welcome to Cute Aura. These Terms of Service govern your access to and use of the Cute Aura website and your purchase of products from us.

By accessing our website, browsing our products, or placing an order, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website or place an order.

1. Business Information

Trade Name: Cute Aura
Legal Name: S A Saraswathi
Constitution of Business: Proprietorship
GST Registration Number: 29JVGPS0498G1ZT

Registered Business Address:
Floor No. 102, 1st Floor
Building No./Flat No. 537
Allam Grand
1st Stage, 70th Cross, 14th Main
Kumaraswamy Layout
Bengaluru, Karnataka 560078
India

2. Use of Our Website

You may use the Cute Aura website for lawful purposes and for purchasing products for personal use.

By using our website, you agree that you will not:

Use the website for any unlawful or fraudulent purpose.
Attempt to gain unauthorised access to our website, servers, or systems.
Interfere with the security or operation of the website.
Provide false, inaccurate, or misleading information.
Copy, reproduce, distribute, or commercially use our website content without permission.
Attempt to introduce viruses, malicious code, or other harmful material.
Use automated systems to access or collect information from the website without our permission.

We reserve the right to restrict or terminate access to the website if we reasonably believe that these Terms of Service have been violated.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, pricing, specifications, colours, and other information displayed on our website are accurate.

However, slight variations may occur due to:

Photography and lighting conditions
Individual screen or device settings
Manufacturing variations
Product packaging updates

Such minor variations do not necessarily constitute a defect.

Cute Aura reserves the right to modify product descriptions, specifications, availability, or pricing at any time without prior notice.

4. Product Availability

All products are subject to availability.

If a product becomes unavailable after you have placed an order, we may cancel the affected order or part of the order.

If payment has already been received for an order that is cancelled by Cute Aura due to product unavailability, the applicable amount will be refunded to the original payment method.

5. Placing an Order

When you place an order through our website, you agree to provide accurate and complete information, including your name, delivery address, phone number, email address, and payment information.

After successfully placing an order, you may receive an order confirmation through the contact details provided by you.

An order confirmation does not necessarily guarantee fulfilment if there is an issue with product availability, payment, pricing, or suspected fraudulent activity.

Cute Aura reserves the right to cancel or decline an order in such circumstances.

6. Pricing and Payment

All product prices displayed on the website are subject to change without prior notice.

We make reasonable efforts to ensure that prices displayed on the website are accurate. In the event of an obvious pricing or technical error, Cute Aura reserves the right to cancel the affected order.

Payment must be completed using the payment methods made available on the website.

By making a payment, you confirm that you are authorised to use the selected payment method.

7. Shipping and Delivery

Orders are usually processed and shipped within 48 hours of being placed.

Once dispatched, orders within India are generally delivered within 5–7 business days.

Delivery times may vary depending on:

Delivery location
Courier availability
Weather conditions
Public holidays
Unexpected logistical delays
Other circumstances beyond our reasonable control

Cute Aura cannot guarantee delivery on a specific date unless expressly stated at the time of purchase.

If you experience an issue with your delivery, please contact us on WhatsApp at:

+91 70261 15431

Please provide your Order ID when contacting us so that we can assist you more efficiently.

8. Returns, Refunds and Exchanges

All purchases made through Cute Aura are final sale.

Cute Aura does not provide returns, refunds, or exchanges for products that are correctly delivered and are not defective.

Before placing an order, customers are encouraged to carefully review the product information and ensure that the selected product is suitable for their requirements.

Defective or Damaged Products

If you receive a product that is defective or damaged, you must contact Cute Aura within 24 hours of delivery.

To report an issue, contact us on WhatsApp:

+91 70261 15431

Please provide:

Your Order ID
Clear photographs of the product
A clear video, where applicable
A brief description of the issue

Our team will review the information provided and determine whether the product qualifies for a resolution.

If the issue is confirmed to be a manufacturing defect or damage that occurred before delivery, Cute Aura may provide an appropriate resolution at its discretion.

Requests made more than 24 hours after delivery may not be considered.

9. Incorrect or Incomplete Delivery Information

Customers are responsible for providing accurate delivery information when placing an order.

Cute Aura will not be responsible for delivery issues caused by incorrect or incomplete information provided by the customer, including:

Incorrect address
Incorrect phone number
Incorrect PIN code
Missing apartment or building information

If a parcel is returned to us because of incorrect information provided by the customer, additional shipping charges may apply if a re-delivery is requested.

10. Delivery Acceptance

Customers are encouraged to inspect the package upon delivery.

If the package appears visibly damaged, customers should document the condition of the package and contact Cute Aura as soon as possible.

Any product defect or damage claim must still be reported within the 24-hour period specified in our Return & Refund Policy.

11. Intellectual Property

All content appearing on the Cute Aura website, including but not limited to:

Cute Aura name and branding
Logos
Product photographs
Images
Graphics
Website design
Product descriptions
Text
Videos
Other visual or written materials

is owned by or licensed to Cute Aura unless otherwise stated.

You may not copy, reproduce, modify, publish, distribute, sell, or commercially exploit our content without prior written permission.

12. User-Submitted Information

If you submit reviews, feedback, photographs, comments, or other content to Cute Aura, you confirm that you have the right to submit such content.

You agree not to submit content that is unlawful, abusive, misleading, defamatory, offensive, or infringes upon another person's rights.

Cute Aura reserves the right to remove content that violates these requirements.

13. Third-Party Services

Cute Aura may use third-party service providers to operate certain aspects of our business, including payment gateways, shipping and courier services, website technology providers, analytics services, and communication platforms.

Your use of certain third-party services may also be subject to the terms and privacy policies of those providers.

Cute Aura is not responsible for independent actions, policies, or technical failures of third-party service providers.

14. Website Availability

We make reasonable efforts to keep our website available and functioning properly.

However, we do not guarantee that the website will always be:

Available
Error-free
Secure
Uninterrupted
Free from technical issues

The website may occasionally be unavailable due to maintenance, technical problems, updates, or circumstances beyond our control.

15. Limitation of Liability

To the extent permitted by applicable law, Cute Aura shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or purchase of our products.

Cute Aura shall also not be responsible for delays or failures caused by circumstances beyond our reasonable control, including courier delays, natural events, technical failures, government restrictions, strikes, or other unforeseen circumstances.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

16. Fraudulent or Suspicious Transactions

Cute Aura reserves the right to cancel or hold an order where we reasonably suspect fraudulent, unauthorised, or suspicious activity.

Additional verification may be requested before an order is processed.

Where necessary, we may restrict future transactions associated with fraudulent activity or misuse of the website.

17. Privacy

Information provided by customers while using the website or placing an order may be collected and processed for purposes including:

Processing and fulfilling orders
Delivery and shipping
Customer support
Payment processing
Order communication
Improving our products and services
Complying with applicable legal requirements

Please refer to our Privacy Policy for more information about how customer information is handled.

18. Changes to These Terms

Cute Aura reserves the right to modify or update these Terms of Service at any time.

Changes will become effective when the updated terms are published on the website unless otherwise stated.

Customers are encouraged to review this page periodically for any updates.

19. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising out of or relating to these Terms of Service or the use of the Cute Aura website shall be subject to the jurisdiction of the appropriate courts in Bengaluru, Karnataka, subject to applicable law.

20. Contact Us

If you have any questions regarding these Terms of Service, your order, delivery, or our products, please contact us:

Cute Aura
Legal Name: S A Saraswathi
GST Registration Number: 29JVGPS0498G1ZT
WhatsApp: +91 70261 15431
Email: cuteaurashop64@gmail.com